We understand that your pet's well-being and care are of the utmost importance to you while you are away from them.  As such, we have compiled a list of frequently asked questions about our boarding facilities.

Select a question, or scroll down, to learn about the answers to our Boarding and Daycare FAQ:

If you have any further questions, or would like to book your pet with us,
please call us at 403-678-4425 and we would be happy to speak to you!

 

 

What Does a Day in Boarding Look Like?

Dogs are housed in their very own large, indoor runs complete with an outdoor kennel attached by a doggie door. They are walked twice daily (minimum of 20 minutes per walk) and allowed to run and play in a large, fence-enclosed exercise area. Dogs can be matched with compatible friends, for walks and play or can have their own solo time!

Cats are housed in sunny, roomy two room-sectioned condos. They are allowed free roam of an enclosed play area, complete with a tower scratching post, for daily exercise. As cats tend to be private animals, we only allow play time with family members (if any are boarding). Fresh litter is provided by the clinic and maintained throughout the day.

Fresh water and bedding are supplied for both dogs and cats, and we are happy to accommodate any feeding regime that your furry friend is accustomed to. You are welcome to bring your pet’s own toys, bedding and dry/canned food to make him/her feel more at home. Unfortunately, we are unable to accept raw food diets (see the FAQ on feeding/food).

All exotics will receive attentive TLC while they board with us. As we are not an exotic specialized clinic, we do require that you bring their own housing, bedding, food / nutritional supplements and toys. Exotics will be given fresh bedding, water and food as per their normal routine.

Treats, cuddles and brushing are free perks for all that stay with us!

 

What are the Vaccine Requirements?

Pets must be fully up to date on all vaccinations to ensure that their stay is safe and healthy. We require proof of these vaccines BEFORE your pet comes to stay with us.

Cats are required to be up-to-date on:

  • FVR-C-P
  • Feline Leukemia

Dogs are required to be up-to-date on:

  • DA2PP (distemper, parvo, parainfluenza)
  • Rabies
  • Kennel Cough (otherwise known as Bordetella)

    Please be aware that Bordetella is NOT a required vaccine at regular yearly check-ups, so it is important to check with your regular vet to make sure this vaccine has been done.

If any vaccines are overdue or missing they MUST be done at least 7 days before boarding. This time lapse is essential for an immunity to be built-up within your pet’s system, and therefore for your pet to be fully protected.

Exotics do not require vaccinations to board with us.

 

When can I Drop-off and Pick-up?

When you call to schedule your pet’s stay, we will ask you what time you will be planning on dropping-off and picking-up your pet, so that we know when to expect you.

The following is our schedule for boarding drop-off’s and pick-up’s:


Earliest Drop-off / Pick-up Time

Latest Drop-off / Pick-up Time

Monday

8:30am

7:30pm

Tuesday

8:30am

7:30pm

Wednesday

8:30am

5:30pm

Thursday

8:30am

7:30pm

Friday

8:30am

5:30pm

Saturday

9:00am

3:30pm

Sundays & STAT Holidays

Drop-off and pick-up times are by pre-arranged appointment ONLY
as the hospital is closed

Pre-arranged times are between 10:00am - 11:00am and 3:00pm - 4:00pm
These appointments are scheduled at your time of booking to make sure a staff member is available and not out walking dogs.

Daycare is NOT available on Sundays or STATs


 

What are your Fees for Boarding?

As we provide both daycare services and overnight boarding, we have two separate rate plans. They are as follows:

Daycare Boarding
(Rates are daily; regardless of how many hours your pet is with us)

Dogs

1 Dog = $27.00

2 Dogs = $45.00

Cats

1 Cat = $25.00

2 Cats = $39.00

Exotics

Please call for rates

-


Overnight Boarding
(Rates are per 24-hour period)

Dogs

1 Dog = $41.00

2 Dogs = $78.00

Cats

1 Cat = $27.00

2 Cats = $53.00

Exotics

Please call for rates

-


Rates do NOT include Tax
Note that rates are subject to change
Additional charges may apply for medical treatments, use of citronella spray collars and/or additional pets


 

What do I Need to Bring for my Pet's Stay?

We ask that at the very minimum you bring your dog on a leash and collar, and your cat in a carrier. You are more than welcome to bring any toys, bedding or treats to make it feel like home! You are also welcome to bring any dry/canned food should you not want to use our in-clinic food, however we are unable to accept raw food diets (see the FAQ on feeding/food).

We are able to supply bedding, and we do have plenty of feeding and water bowls, so we ask that you leave those at home. We do not want to get them mixed up!

 

What Types of Food can I Bring for my Pet?

We are happy to accept almost any type of food and treats for your pets stay! The only food we are unable to accept are raw diets or treats, or any combo diets that may contain these.

If your pet is currently on a raw diet (or combo diet) and you are planning a stay at our boarding facility, we do require that your pet is switched to a cooked kibble or wet food diet, a week before their stay. This is to ensure that any potential bacteria is out of their system before they come to board.

If you do not wish to bring your pet’s food, we are able to supply limited selections of Royal Canin Veterinary dry kibble during their stay. These are easy-on-the-tummy life-stage diets that are provided at no extra cost to you.

 

Can you Accommodate my Pet's Special Dietary Needs
and/or Medical Needs?

Absolutely! As we are a medical facility, we have qualified Registered Animal Health Technologists on staff. Any medication or medical needs will be cared for by these lovely AHT’s!

Please inform us at the time of booking and drop-off if there are any needs that your pet has during their stay with us.

Additionally if there are ever any issues or concerns while your pet is boarding with us, we have a full team of qualified and compassionate staff that are at hand!

 

What if my Pet is Anxious or Reactive?

We do our absolute best to ensure that all pets have an enjoyable and safe stay with us. Upon check-in, our kennel technician will go over a series of questions to ensure that we know as much about your pet’s personality as possible. With these answers, we will be able to determine what sort of play-exercise regime will work best to give your pet an enjoyable stay.

However, we understand that pets may act differently while boarding with us than they do at home. Sometimes, this displays in uncharacteristic anxiety. Our kennel technicians will do their best to provide extra stimulation and play to keep your pet occupied and happy. In the situation that these efforts do not prove effective, one of our staff will contact you to discuss further options, which may include the use of anti-anxiety medication.

Please inform us at the time of booking if you have any serious concerns about potential anxiety or reactive situations.

 

I Heard you use Humane Bark Collars. What Does this Mean?

Sometimes, pet’s do become anxious while they are away from home. If your pet is becoming stressed or anxious, our kennel technicians will do their best to provide fun stimulation such as treat-stuffed Kongs, privacy-screens or extra play!

However, sometimes our efforts will not reduce the anxiety that your pet is experiencing. If your pet is consistently barking, such that he/she is causing stress both to him/herself and the other dogs in boarding, we will try an anti-barking collar. This is a humane, citronella spray collar that simply gives off a small burst of scented or non-scented spray that discourages barking. For most dogs, this works really well. If for some reason the collar does not work as a deterrent, we will call you to discuss further options.

At time of drop-off, the kennel technician will review this policy with you, answer any questions that you may have and ensure that we have your permission. Again, we are committed to providing your pet with a safe, enjoyable stay!

 

How can I Book a Stay for my Pet?

If you are interested in booking your pet for boarding (overnight or daycare), or have any questions, please call us (403-678-4425). This way we can efficiently go over the booking with you, and answer any questions that may come up.

We ask that email is only used for sending vaccination records to us. When you do email them, please indicate the date(s) that your pet is boarding so that we can easily find you in our schedule.

Please note that you MUST call ahead to reserve boarding or daycare with us, as we have limited space. This means that we cannot accept walk-in boarding.

 

What is your Cancellation Policy?

We ask that if you have changes to make to your reservation, that you let us know ASAP. We have a limited space in our facility, and will do our utmost best to accommodate reservation requests or changes. There is no cancellation fee for our regular boarding.

Please note that the exception for our Cancellation Policy comes during the Christmas and New Year season. If you are booking your pet in at this time, there is a 2 week cancellation policy that the receptionist will discuss with you.